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Maintenance & Support Services

Telecoms & Hosted Phone Systems

Take out one of our highly valued and recommended support contracts, giving you peace of mind. Using only accredited and highly trained specialist engineers and support staff our maintenance and support packages helps you reduce your organisational costs and minimise the risk of downtime.

We give you the convenience of a single point of contact for the support of your telephone system.

IT & Cloud Computing

IT support and fully managed IT services which deal with your business critical IT issues immediately across the UK. We do understand that it can be complicated in understanding what support levels you need, however we pride ourselves on communication, as such, we make sure you can contact us by whichever method you desire.

We’re a trusted and accredited IT support services provider based in London with offices across the country. We have decades of experience, providing outsourced IT support services and technology solutions to businesses of all sizes across all sectors. We can act as an outsourced IT support department that supports your whole organisation – or can support your IT department while it does the same.

We will advise on strategy, consider which technologies and Cloud solutions are best deployed to meet your short, medium or long term objectives, we will complement what is already being delivered within IT.

We’ll make you more resilient and more flexible by making sure everything runs smoothly.We pride ourselves on giving you the support and service that you require. 

You can call us and speak to one of our friendly and knowledgeable staff, visit our support portal which allows you to raise a new support request and view your existing tickets

Remote Support Tool

Our Remote Support Tool enables a qualified technician to securely connect to your computer.

STEP1: Download Teamviewer from this link.

STEP2: Navigate to where the application tool was downloaded and run/install it

STEP3: Once installed the application tool will generate a unique ID code which we require to access your computer and provide you with the support required.

NOTE: As a security protection feature, once the remote support has finished we cannot access your computer until you generate another code for us.

Raise a Support Ticket

For customers who have purchased "hardware equipment" only then we do offer an initial support conversation free of charge, however if we are unable to help you within this call then we can provide a paid service to try and fix your problem.

All managed IT, phone system and contracted support customers will be responded to within the timeframes set out within your support agreement and tickets can be logged by emailing 

If your fault refers to a broadband, leased line, fixed line or mobile issue then you DO NOT require a support contract and you should call 01604 589000 and speak with one of our customer support advisors.

Non supported customers who have purchased an IT or Phone System solution can still raise a ticket by emailing and one of our technicians will contact you as soon as possible to assist and quote you a "fix" price.

Return A Product

If an item purchased from us via the AdEPTDirect website and develops a fault or is ordered/supplied incorrectly then in the first instance please contact our customer service team on 01604 589000 and someone will be able to assist you.

If an item is to then be returned then please go to your online AdEPTDirect account, select the product that you wish to return and then "start a return".

You cannot return an item/s without a valid authorisation number, goods returned without following the procedure will not be dealt with nor returned to you, and if not collected within 30 days will be destroyed.