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Fully managed
IT support

We provide resilient and fully managed IT support services, dealing with all IT issues across the UK, from everyday requirements to business critical IT emergencies.

We’re an experienced team you can trust as your outsourced IT support department. We can support your whole organisation as a fully outsourced solution – or we can work side by side with your IT department while it does the same. Whichever you choose, our IT support services give you reassurance while minimising your time spent firefighting.

Not only can we handle the day-to-day support requests and challenges, we can also look at the bigger picture. We can advise on strategy, the right technologies for your organisation and which cloud solutions are most suited to meet your short, medium or long term objectives. We ensure our recommendations complement what is already being delivered within IT so you won’t have to start from scratch unless you ask us to.

We’re a trusted and accredited London-based IT support services provider with offices across the country. We provide outsourced IT support services and strategies to businesses of all sizes across all sectors. We’ll make your organisation more resilient, efficient and productive by ensuring every aspect of your IT runs smoothly.

Managed IT support

We currently manage over 1,000 servers and over 2,000 hosted desktop users for clients across the UK.

IT support
Proactive IT support

Proactive
IT support

With our proactive IT support you get an all-inclusive IT support package for a fixed monthly fee. We take complete responsibility for your IT infrastructure, including day-to-day telephone and remote technical support. We also provide continual strategic guidance, pro-active network monitoring and on-site business IT support in London and across the UK.

There are no hidden surprises; we’re open and transparent in everything we do, with straightforward Service Level Agreements. You also get access to all our leading IT solutions as well as the latest innovations from our industry-leading partners.

Managed IT Support PLUS

Managed IT
Support PLUS

Get a comprehensive IT support package as a framework with Managed Support Plus, providing managed operational and proactive support for your critical IT systems. This includes:

  • Unlimited remote helpdesk support

  • Unlimited on-site support

  • 24/7 PC and server monitoring

  • Virtual IT director/service delivery manager

  • Remote server backup

  • Quarterly disaster recovery tests

  • Security monitoring

  • Patch management

  • Antivirus software

and more…

Every night we store over 27 petabytes
of information for our clients.

Pattern

Our products & services

Managed Support

Managed Support

Support services that solves problems before they impact your organisation

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Hosted Applications

Hosted Applications

Remote hosting
of applications

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Hosted Email Services

Hosted Email Services

Moving email services
to the Cloud

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Platform as a Service

Platform as a Service (PaaS)

Server services
within the Cloud

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Hosted Desktop

Hosted Desktop

Moving desktop
services to the cloud

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